This post was last updated on September 14th, 2020 at 01:34 pm
Is BBNaija not showing on your GOTV decoder? or perhaps your subscription expired and your favorite Big Brother Naija stopped showing after renewing your GOTV subscription. Well, here is the solution.
There are many possible reasons why the BBNaija channel may not show on your GOTV decoder. In order to avoid wasting your airtime to call the GOTV Customer care line, Let’s take a look at these reasons first and if none applies to you, we move to the ultimate solution: Just make sure you read this post to the end.
Do you know? You can watch BBNaija on your phone – See how!
Why BBNaija may not show on your GOTV decoder
1. Expired GOTV subscription
If your GOTV subscription has expired, you may be able to watch the BBNaija channel for just a few minutes before the system will slam the E-16 error on your screen. In this case, you need to quickly renew your subscription by using your preferred payment method.
If you are in this category, don’t disturb yourself – renew your subscription to restore viewing as the Big Brother Naija channel 29 is not for Free on GOTV.
2. Active Parental control settings
Sometimes, a member of the family or a friend may just decide to put a STOP on the BBNaija channel by simply Activating the Parental controls which will definitely affect the Channel 29 on your GOTV.
In order to be sure that Parental Controls has not been activated on your GOTV decoder, you may want to press the White MENU button on your remote control then scroll to select “Parental Controls” and check if it is disabled or not.
The default PIN is 1234, use the PIN to access the Parental Control settings and disable it.
If that section is disabled already, don’t worry – read on!
3. The BBNaija channel may not be in your current Package
The last reason why the BBNaija may fail to show on your decoder is when you subscribe to a GOTV package below GOTV Plus. By default, GOTV MAX and Plus are the two GOTV packages that allows you to watch the Big Brother Naija show.
If you have subscribed to other packages except the ones listed above, you may need to upgrade your Gotv subscription which I think is only possible after the expiration of the current subscription.
Now that we know all the possible reasons why BBNaija channel may not show, let’s look at the ultimate solution to fixing it.
How to Fix BBNaija not showing on your GOTV
If you have an active GOTV subscription which is either GOTV Plus or MAX and you know there is no active Parental control settings on your decoder, Kindly call GOTV Customer care line for Free on 9Mobile – 09090630333, Glo – 08113630333, Airtel – 07080630333, MTN – 08149860333 and the General line 012703232 (call charges apply) to speak to one of their agents and get the BBNaija channel activated for you.
Note that All the lines stated above are all Toll-free lines except the last one, and you should call using the respective networks to avoid call charges.
Lastly, before calling the line, make sure you have your IUC number close by.
I hope this was helpful, got anything to add to this post? Tell us via comments.